CASE STUDIES
BrickTech delivers optimized solutions
Discover how BrickTech's revolutionary approach to IT management benefits small businesses like yours with their focus on enhancing reliability and boosting productivity.
KMF Architects
BrickTech remediated multiple operational and security weaknesses to restore resilience and performance.
Problem: The company believed they had no IT problems, but BrickTech performed a cybersecurity audit and discovered several critical issues.
Challenge: The audit uncovered missing backups that were never implemented, an insecure VPN, missing security patches, an end-of-life network security appliance not updated in years, and a misprovisioned server causing operational slowdowns.
Solution:
- Implemented a new backup service.
- Deployed a new security appliance and enrolled equipment in automatic updates with a manual review process.
- Re-provisioned the server correctly and implemented additional operational and security improvements.
Result: Dramatically improved security posture, system resilience, and operational efficiency.
“Very personable, friendly, efficient, and smart team. BrickTech has identified holes in our IT quickly during Onboarding and has provided easy to understand solutions that are both cost-aware and carefully chosen as the best fit for our business's IT needs. It is clear these guys know what they are doing and are very skilled/trained in IT. Highly recommend!”
– Erika Lord, Office Manager
Oviedo Chiropractic — Wi-Fi Optimization
BrickTech performed a Wi-Fi audit and reconfigured wireless infrastructure to deliver seamless connectivity.
Problem: Poor Wi-Fi connectivity and latency in parts of the office.
Challenge: Identify coverage gaps and eliminate packet loss and roaming issues.
Solution:
- Performed a Wi-Fi audit including a latency and signal level heat map of the office.
- Identified need for additional wireless access points and repositioned them for optimal coverage.
Result: Office now has seamless wireless coverage with zero packet loss when roaming between access points.
Oviedo Chiropractic — Virtual Server Recovery
BrickTech used the backup and disaster recovery service they had implemented previously to create a virtual server and get the practice operational in under an hour.
Problem: Server crashed unexpectedly and all data was lost and unrecoverable, stopping operations. Supply chain delays meant obtaining a new server would take weeks.
Challenge: Restore operations rapidly despite lack of a physical replacement server.
Solution:
- Leveraged the customer’s backup and disaster recovery service to provision a virtual server.
- Restored systems onto the virtual environment so the office could continue operating until a new physical server was obtained.
Result: Our customer was operational within one hour.
Synergy Oviedo Chiropractic
BrickTech designed and implemented a complex call flow that met the customer’s business rules and operational needs.
Problem: Needed a more sophisticated phone service.
Challenge: Required a highly complex call flow with multiple greetings, call directions, call groups, options by number, and time-of-day handling.
Solution:
- Met with the customer to document detailed requirements.
- Created a visual flow chart to model the call routing and user experience.
- Assisted in recording greetings and messages, and configured the VoIP system to match the flow.
Result: Completed a flawless VoIP implementation with the required complex call flow.
“The service is impeccable and very prompt, they are always willing to help us with anything we need. I love the new phones and service much better than what we had. I would recommend them for any business that needs IT.”
Oviedo Animal Hospital
BrickTech completed a fast on-site audit and reconfiguration, enabling the hospital to resume operations the same day.
Problem: Server failure halted clinical operations.
Challenge: Emergency occurred on the 4th of July. Team was on-site within two hours and the practice had recently changed ownership with no background info, access details, or passwords.
Solution:
- Performed a thorough audit of the network and server setup.
- Identified misconfigurations that caused the practice software to fail when internet connectivity was lost, despite data being stored locally.
- Reconfigured the network and server for higher reliability and offline operation.
Result: Business was operational within six hours, with improved network and server reliability.
“Hiring BrickTech to manage all of my IT concerns has been the single best business decision I have made. Mike and Juan are professional and responsive to any of our concerns. Our office used to have software and hardware issues daily. Ever since BrickTech has been working with us, everything has been working so much smoother. They resolved issues we didn't know it was possible to correct. These guys are fantastic.”
– Dr. Kimberly Hobbs, Owner
Oceanic Teak Furniture
BrickTech deployed a cloud-based VoIP service hosted in the U.S. that can be used globally, preserving local caller expectations while accepting international calls.
Problem: Needed a VoIP phone service that is U.S. based but able to take calls from the UK.
Challenge: Maintain a U.S. presence while allowing international call routing.
Solution: Implemented a cloud-based VoIP phone service with a U.S. location, configurable to operate anywhere with internet connectivity.
Result: Customer is able to receive UK calls while maintaining a U.S. phone presence. Caller experience is seamless.
“Excellent service and communication. Highly recommended.”
– Paul Allen, IT Director
LasikPro
BrickTech responded overnight with an emergency build using a standby server and recovered most of the practice’s data, keeping the clinic open and operational.
Problem: Office server crashed and staff could not access patient schedules and records, threatening their ability to see patients. The practice said it would close if data could not be recovered.
Challenge: Server had hardware failure, no backups, and no warranty, plus there was urgent need to restore operations.
Solution:
Responded immediately and worked through the night to install a temporary emergency server that BrickTech maintains for such situations. Extracted data from the failed drives and restored systems onto the temporary server.
Result: The clinic was back to seeing patients within 12 hours, with over 95% of data successfully recovered.
“Brick Tech IT is really a great company. Quick to respond and knowledgeable. We had a sever go down in my small medical office and they had us back seeing patients in a flash. Turned a disaster into a much better and secure operation.”
– Dr. Chase Den Beste, Owner
Winchester Insurance
BrickTech performed a weekend remediation and infrastructure upgrade so the move-in day was flawless.
Problem: Needed a single network cable fixed prior to moving into a new office.
Challenge: A full network audit revealed more than half of the building cabling was nonfunctional and the existing equipment was insufficient.
Solution:
- Performed a network audit and placed a rush order for appropriate network equipment.
- Repaired and replaced cabling and installed new network gear.
- Completed testing and validation over the weekend to meet the move-in timeline.
Result: The office move went smoothly and the network was fully tested and ready by move-in day.
“I highly recommend Mike and his team! Recently moved my office into a new building and worried opening day would be a problem with our computers/phones. Mike provided us with fast, efficient service and sound advice before the move. We did not encounter a single problem when we opened for business. Just knowing he was at the ready if we did have problems was such a relief!”
– Marissa Krehbiel
Kalitec Medical
BrickTech deployed a business-class network security appliance to create a secure VPN for remote users.
Problem: Needed a more robust and secure method for remote users to access on-site data.
Challenge: Existing infrastructure did not support secure or reliable remote connections.
Solution: Implemented a network security appliance providing secure VPN connectivity for remote users.
Result: Remote users can now safely and reliably access the office network from anywhere in the world.
Transitions Physical Therapy
BrickTech migrated the practice to a platform and login model that enforces individual accounts and proper file separation.
Problem: Employees could access the owner’s personal email and files.
Challenge: Identify how this was occurring and separate each employee’s user accounts to ensure privacy and security.
Solution:
- Migrated the customer from a Mac environment to Windows.
- Migrated company files to SharePoint and email to Microsoft 365.
- Ensured each user has a unique login to every computer and separate access to personal and shared company files.
Result: Users now have unique logins and only see their files plus shared company resources, restoring privacy and correct access controls.
“We are beyond grateful for the team at Brick Tech. We have been working with them since July and they are now an important part of our team. They are all professional, friendly, reliable and able to assist our company with IT concerns as well as organizational projects that will take front office operations to the next level. We are again grateful and looking forward to working together in 2024. Thank you Brick Tech.”
– Dana Dambrauskas, Owner
Vollrath Law
BrickTech delivered same-day emergency support to restore phone services and completed a rapid migration to a more resilient provider.
Problem: VoIP telephones stopped working, disrupting client communications.
Challenge: The customer required phones to be operational immediately.
- Solution:
On-site same-day response to assess and stabilize the phone outage. - Implemented emergency call forwarding to a temporary phone service so calls could continue.
- Executed an emergency rush migration to a new phone provider.
Result: The customer was back to full phone operation within a few hours. BrickTech implemented a more resilient phone service within two weeks for the same price as the previous provider.
“We had a VOIP phone emergency. Mike came the same day we called, and got us up and running. It was a no-brainer to hire him to handle all our tech needs from that day forward. His on boarding is thorough, and we can now rest easy that our tech matters are in good hands!”
– Stephanie Vollrath, Owner
Duryea & Edwards CPA
BrickTech partnered with the incumbent provider to deploy a best-in-class backup and disaster recovery service, giving both firms access and alerting so the client had robust protection under dual-provider operations.
Problem: Our customer wanted their data backups managed by a different IT provider than the one handling their support needs.
Challenge: Implement a backup and disaster recovery solution while coordinating with the existing IT provider.
- Solution:
Coordinated closely with the other IT provider to install a modern backup and disaster recovery service across multiple servers. - Implemented both on-site and cloud backups with a one-hour recovery time objective.
Result: The customer received a top-tier backup and disaster recovery capability. Both the customer and their support provider have full access and alerts.
“Mike and his staff have been very helpful in the services they provide to my firm. As a CPA it is critical to have a top level IT company to rely on and Brick Tech IT has exceeded my expectations.”
– Jack Edwards, Owner
Solutions Group Accounting Firm
Following unexpected employee departures, Solutions Group faced potential loss of client documents and correspondence that could have required extensive manual reconstruction. BrickTech performed a focused recovery engagement within Google Workspace and returned large volumes of business-critical data with minimal operational impact.
Problem: After the termination of several employees, significant amounts of critical company data were suspected to have been deleted or misplaced.
Challenge: Identify what data was lost, determine its original storage locations, and recover as much as possible without disrupting active business operations.
Solution:
- Conducted a thorough review inside Google Workspace Admin Center to trace deleted accounts and associated data.
- Restored documents and correspondence linked to the departed accounts.
- Restructured access permissions to close gaps exposed by the terminations.
- Securely shared recovered data with management to ensure safe handoff and review.
Result: Recovery prevented major data loss, saved countless hours of manual reconstruction, and helped preserve client relationships and the company’s reputation.
Total Concord Cleaning
BrickTech performed a full network assessment and rebuilt the network to resolve misconfigurations and provide uniform wireless coverage and stability.
Problem: After moving into a new office, staff experienced severe connectivity issues, dropped connections for key staff, unstable VoIP, and printers losing connection.
Challenge: Existing network was not optimized for the new space and device load, causing daily interruptions and productivity loss.
Solution:
- Conducted an assessment to identify misconfigurations and coverage gaps.
- Reconfigured the network from the ground up with proper routing, security, and device management.
- Installed business-grade access points placed for the office layout and added network line drops where needed.
Result: The office moved from daily interruptions to consistent, reliable performance. Network stability and wireless coverage were restored, productivity increased, and downtime disappeared.
“We used BrickTech IT to help us get better Internet results in our new office. Nick hit a home run, he was kind, generous with his time, super knowledgeable and spoke to our team in ways they could understand. He responded and solved the problem quickly. He is an incredible asset to their team and who we will request anytime we have IT needs at the office. Way to Go Nick and BrickTech IT!!”
– Jeremy Morris, Owner
BrickTech is your go-to IT partner for small businesses. We deliver comprehensive IT support, cybersecurity, and productivity optimization. With BrickTech as your partner, you gain a strategic ally dedicated to powering progress™.